How Sandberg Volvo Cars Improved Their Dealership CSI With TEXT2DRIVETM

Sandberg Volvo Cars
surveys completed

Sandberg Volvo Cars Gets A CSI Make-Over!

- David Bushnell, Service Manager, Lynwood, VA

35.2%

Increase

From 71% to 96%

Utilizing TEXT2DRIVETM Saved Service Advisors

40 HOURS

Per Month!

2000 calls x 72 seconds to leave a voice mail, on average.

time saved

The Secret To How We Did It

Our Automated Text Messaging Software Drastically Improves CSI Scores

The BEST Way to Communicate

Close the Gap Between You & Your Customers

“Nothing compares to TEXT2DRIVE, it’s far superior! The proof is in the numbers, and the numbers don’t lie!” – David Bushnell

Sandberg Volvo Cars

The Challenge

  • Calling customers was time consuming and ineffective
  • CSI Scores were low
  • Communication between dealership employees was inefficient
  • Lacked automation for repeating processes

The Solution

  • Replace phone calls to customers with text messaging
  • Utilize automated pre-built templates for repeating processes
  • Introduce a user interface that all departments and employees can utilize

The Results

  • Increased CSI Score by 25% from 71% to 96% in a few short months
  • Sandberg cruised right into the number one spot for dealership CSI within their market
  • Bushnell has never seen such a dramatic improvement in their CSI in such a short time period
  • By sending out 2,000 text messages in one month, Bushnell reported decreasing his call volume by half
  • Decreased response time from an average of 4 hours for voice mails to 90 seconds for text messages
  • Increased open rates from 20% for email to 98% for text messages

Automated Service Reminders Generate Huge Profits

Park Place Lexus of Plano, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Park Place Lexus of Grapevine, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

New Country Toyota

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Mike Haggerty success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Courtesy Acura of Littleton, CO

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR Sanford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields Cadillac success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Eddy's Toyota of Wichita, KS

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Larry H Miller CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

BMW of Winter Park, FL

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Wickstrom Ford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Automated Service Reminders Generate Huge Profits

Park Place Lexus of Plano, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Park Place Lexus of Grapevine, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

New Country Toyota

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Mike Haggerty success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Courtesy Acura of Littleton, CO

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR Sanford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields Cadillac success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Eddy's Toyota of Wichita, KS

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Larry H Miller CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

BMW of Winter Park, FL

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Wickstrom Ford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

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