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TEXT2DRIVETM

Group &
Employee Chat

Repair Broken Lines Of Communication To Improve Customer Satisfaction & Revenue

Communicating with individual employees in other departments or teams within your own department can be challenging, especially on days when your service department’s schedule is packed and your sales associates have a full day ahead of showing cars.

While this is a great problem to have, it can lead to a lack of customer satisfaction and a loss of revenue if it causes an internal communication problem. Given the mobile nature of service and sales roles at dealerships, you need the ability to communicate with your staff members regardless of where they are at any given moment.

A communications app developed for dealerships with team members all over the place, at any time and on any device is the answer.

Repair broken lines of communication

Employees can create chat rooms

The group chat feature from TEXT2DRIVETM allows you to create chat rooms to communicate with a team of employees or individual staff members. Chat room can be customized according to your communication needs at that time.

The group chat app eliminates the need to use external messengers such as Slack and Instant Messenger, as well as personal lines – keeping all communications in the TEXT2DRIVETM software for easy access. TEXT2DRIVETM archives and saves all chats to provide watertight security. Management can review and monitor employee chats at any time, making it possible to hold employees accountable.


It is not just employees in the dealership that can chat via the communications app. Well aware of how important it is for the business development center to communicate with dealerships, the makers of TEXT2DRIVETM included capabilities for the BDC to chat down to the dealership level.

Imagine how much time your employees would save if they could convey the same message to multiple people at once instead of composing individual texts, emails, or calling everyone separately via phone.

Include Business Development in chats

How It Works

Keep Employees Connected

Communicate & Share Data Within One App

Step 1: Select

STEP 1


Select the Group Chat icon.

Step 2: Create Room

STEP 2


Click the Create Room button.

Step 3: Customize

STEP 3


Customize the room in different ways including giving it a name and assigning a topic to it.

Step 4: Protect

STEP 4


Ensure the data and information displayed in the chat room are never deleted. Select the “Protect” option in the chat room creation window.

Step 5: Invite
Step 5: Invite
Step 5: Invite

STEP 5


Invite fellow employees to chat by clicking on “Invite” in the dropdown menu.

THE TEXT2DRIVE DIFFERENCE

These Features are Critical for Ensuring your Text Messaging Communications Software is Effective

The fact is, all text messaging communication platforms are not created equal. Most lack features that are critical for helping your dealership increase service revenue, boost vehicle sales and improve Customer Satisfaction Index (CSI) scores.

Seamless Communication At Your Fingertips

Spur-of-the-Moment issues
Spur-of-the-Moment issues

The group chat feature comes in handy for spur-of-the-moment issues that arise as well as planned mass communications. In both cases, managers can set up the chat room in advance to ensure it is available at a moment’s notice.

One of the most significant benefits of this group chat app is, users can access it on a desktop, tablet or cell phone. They are not chained to a desk. The makers of TEXT2DRIVETM made sure this was possible when creating the communications platform because they understand how important it is for the dealership staff to be mobile.


It is equally important for employees to know immediately if a co-worker or manager needs to speak with them. Push notifications alert users instantly when someone wants to start or resume a chat. These notifications can be turned off after hours to protect employees’ personal time.

Users also have the ability to share photos or videos via group chat. They simply find the photo or video they want to share, retrieve it from their desktop and drop it into the group chat upload section.

Chat push notifications
Chat push notifications

Automatically archive inactive chats
Automatically archive inactive chats

Are you concerned about an excess number of open chats bogging down communications? TEXT2DRIVETM automatically archives chats after seven days of inactivity, eliminating the confusion that can occur when too many chats are open.

If you think internal chat is a nice thing to have, but probably does not make much difference in the long run, think again. Using TEXT2DRIVETM, dealerships save service advisors 40 hours per month.

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