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TEXT2DRIVETM

Automation

The Leading Automation Software For Dealerships

WATCH TEXT2DRIVETM AUTOMATION IN ACTION

Put Your Customer Communication on Cruise Control with Automated Messaging

Quickly and effectively connect to customers, generate huge profits at a fraction of traditional media costs and significantly raise CSI scores. SMS response rates are unequaled by direct mail, email blast campaigns and call reminders. Get full circle automation that never stops!


True Automation. No Bull.

Automation is defined as the technique, method or system of operating or controlling a process by a highly automatic means, typically with electronic devices. The “highly” part is important because it reduces the need for human intervention to a minimum. The less human intervention required, the more time and manpower your employees have for other tasks.

The creators of similar software to TEXT2DRIVETM claim they incorporate automation when in reality, their “automation” requires manpower. This could mean manually entering information or uploading spreadsheets. Regardless of what exactly it entails, the bottom line is, your dealership would have to invest more time and energy into it than our solution.

Beware of fake automation.

WATCH TEXT2DRIVETM ARTIFICIAL INTELLIGENCE IN ACTION

Automated for Success

TEXT2DRIVETM, on the other hand, is fully automated. It deploys 17 unique, completely automated messages to keep your customers engaged and happy. Our software pulls information from your dealership’s integrated systems and is initialized by your customers’ actions. Some powerful solutions include:

  • An alert sent to the sales department when a vehicle matching the profile of a car on the sales lot pulls into the service bay
  • A reminder about a service sent to a customer who previously declined it
  • A customer satisfaction index survey request sent after a customer’s car has been serviced
  • An alert sent to the service department when a service light comes on in a customer’s car
  • Verifiable KPIs and ROI data

Clear Communication, Made Easy

Using the TEXT2DRIVETM Mobile App, employees can send customers pictures and videos of their car or a car on the sale lot. The Mobile App also provides templates to help prevent errors while communicating with customers.

Other benefits include the protection of employees’ personal phone numbers, the ability to chat internally with co-workers and records of all text messages saved in the CRM.

Learn More About Our Mobile App

TEXT2DRIVE Mobile App

WATCH TEXT2DRIVETM SPEED CHECKOUTTM IN ACTION

On-the-Go Mobile Payments

Offer customers convenience and improve the efficiency of operations with Speed CheckOutTM. The EMV compatible feature allows you to send invoices to customers via text message and gives them the option to pay via text. Service advisors are notified the instant a customer pays their bill.

SPEED CHECKOUTTM requires a ‘real time’ connection with a dealer’s DMS and must be compatible with the TEXT2DRIVETM online payment aggregator. Your TEXT2DRIVETM Customer Success Manager can advise.

Learn More About Speed CheckOut

Automation in Action

Hebert’s Town & Country discovered the benefits of the TEXT2DRIVETM software firsthand after they started using it in August of 2016. From December of 2016 to December of 2017, the dealership saw the following improvements:

  • There was a 32% increase in service advocacy scores
  • The email survey completion rate improved by 208%
  • There was an increase of 27% in overall service advisor
  • Fixed first visit improved by 10%

View the Full Case Study

How Hebert's Town & Country Transformed CSI Case Study

How Sandberg Volvo Cars Improved Dealership CSI Score Case Study

And they are far from the only dealership that has seen significant results thanks to the texting platform. Sandberg Volvo Cars experienced a 35.2% increase in their CSI scores from January 2016 to January 2017. Additionally, utilizing TEXT2DRIVETM saved service advisors 40 hours per month!

View the Full Case Study


Hawkinson Nissan generated an additional $168,248 with TEXTcoupons from TEXT2DRIVETM:

  • 9-month case study, Feb-Oct 2018
  • About 2,400 coupons requested
  • Almost 1,000 of those coupons were redeemed
  • 60% increase in RO redemptions

View the Full Case Study

How Hawkinson Nissan Generated Additional Revenue Case Study

Automated Service Reminders Generate Huge Profits

Park Place Lexus of Plano, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Park Place Lexus of Grapevine, TX
automation op success with video texting

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

New Country Toyota

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Mike Haggerty success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Courtesy Acura of Littleton, CO

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR Sanford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields Cadillac success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Eddy's Toyota of Wichita, KS

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Larry H Miller CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

BMW of Winter Park, FL

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Wickstrom Ford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Automated Service Reminders Generate Huge Profits

Park Place Lexus of Plano, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Park Place Lexus of Grapevine, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

New Country Toyota

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Mike Haggerty success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Courtesy Acura of Littleton, CO

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR Sanford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields Cadillac success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Eddy's Toyota of Wichita, KS

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Larry H Miller CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

BMW of Winter Park, FL

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Wickstrom Ford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

The results of an analysis performed in April of 2018 on 126 FCA dealers who subscribed to our TEXT2DRIVETM software revealed that dealerships that send customers automated appointment reminders via text message have, on average, a 5.5% higher show rate than dealerships who do not have the appointment reminders feature activated.

Those who enabled the feature enjoyed a show rate of 77.1%, while those who did not experience a 71.6% show rate. As a result, dealerships that DID NOT use appointment reminders suffered from $130,640 in missed revenue.

TEXT2DRIVE Appointment Reminder

WATCH RICK TALK ABOUT THEIR EXPERIENCE WITH TEXT2DRIVETM

10 dealers that used the Hands-Free Recall Text Messaging feature from TEXT2DRIVETM experienced the following averages:

  • 23.1% of customers got their recall repaired within 15 days of receiving the text notice
  • 12.2 days passed between receipt of the recall notice and recall work completion
  • $180,300.51 in revenue generated for the service department of dealerships with the recall text feature
  • $168.96 in additional revenue generated on average per customer as a direct result of sending recall notices via text message

Learn More About Hands-Free Recalls

These are just some examples of how TEXT2DRIVE’S automation software can significantly improve dealership efficiency, profitability and customer satisfaction.

View More Case Studies

Key Benefits of TEXT2DRIVETM Automation

gain efficiency

GAIN EFFICIENCY

This pivot from other costly, time-consuming and ineffective modes of communication pays BIG dividends with a streamlined process and workflow that allows resources to be more efficiently allocated. The TEXT2DRIVETM car dealership automation software never calls in sick, is never late and never has a bad day.

protect your brand

PROTECT YOUR BRAND

Gain ultimate control over your communications and ensure the quality, consistency and legal compliance of what is transmitted to your customers. The TEXT2DRIVETM automation software was developed to serve the unique needs of the auto dealerships. Now you can strategically target who receives your text message, what your messages say, when messages are sent and where customer responses are routed.

drive results

DRIVE RESULTS

No other text communication software has been proven to drive results as TEXT2DRIVETM delivers. Customer response rates to service reminders and surveys are unparalleled. Dramatically improve your dealership CSI scores when you make us your preferred and consistent communications partner. Experience yourself why car dealers across the nation trust and rely on our AI automation software to grow their business every day.

rev up sales

REV UP SALES

Do you have a new or used car in mind for a customer, but they cannot find time to visit the dealership? Using our Mobile App, you can send them pictures or a video of the vehicle that highlight the features you think they will love. You can also capitalize on service appointments with alerts that let you know when a vehicle matching the profile of a car on the sales lot pulls into the service bay. And when you are ready to acquire new vehicles, the service-to-sales acquisition interface does most of the work for you.

at your service

AT YOUR SERVICE

View all upcoming service appointments at a glance, keep track of parts inventory to make sure you have the parts needed for repairs and find out instantly when a service light comes on in a customer’s car. Watch as your service department revenue increases thanks to hands-free text messages sent to customers whose cars are under an open recall and reminders to offer previously declined repair services to customers again. And service advisors can keep customers informed about repair orders by viewing the latest updates in the repair order interface.

tune up finances

TUNE UP FINANCES

Get the money you are owed quickly by sending invoices and collecting payments from customers with Speed CheckOutTM. Make sure expenditures and payments balance out by comparing them against real-time information easily accessed via the repair order and parts order interfaces.

automation for all

AUTOMATION FOR ALL

Your entire dealership benefits from TEXT2DRIVETM, with the ability to easily access critical, valuable customer information stored in the CRM. Keep communication between individuals, departments or even the entire dealership open and clear with group chat, which managers can use to create custom chat rooms.

Powerful Targeted Automation & Service/Parts Workflow Interface

TEXT2DRIVE Lifecycle Automation That Never Stops Working
number 1

Sales Follow-Up

Automation begins after the customer purchases a vehicle from your dealership. From this point forward the goals of this automation workflow is to get the recently purchased vehicle into its first service appointment. Once the car is in the service bay, to streamline your service department’s efficiency. Then after the servicing of the vehicle, to follow-up, keep the customer satisfied, retained, and to nurture the customer into coming back into the dealership. The automation workflow’s purpose is to either make another vehicle service appointment or better yet, an additional vehicle purchase.

number 2

Service Introduction

Service Department Intro
number 3

First Service Notice

Vehicle First Service Reminder
number 4

Appt Calendar Invitation

Appointment Calendar Invite
number 5

Appointment Reminder

Service Department Appointment Reminder You
number 6

Welcome Message

Service Advisor Welcome Message You
number 7

Status Update

Vehicle Status Updates You
number 8

Ready For Pickup

Vehicle Ready for Pick-UpYou
number 9

Online Bill Pay

SCO Mobile Bill Pay
number 10

Thank You Message

Service Follow-Up & Thank You
number 11

CSI Message

CSI Survey Request
number 12

Declined Service Reminder

Declined Vehicle Service Reminder
number 13

Vehicle Service Reminder

Vehicle Service Reminder
number 14

Safety Recall Message

Safety Recall Message
number 15

Happy Birthday Message

Happy Birthday Message
number 16

Vehicle Anniversary Message

Vehicle Anniversary Message
number 17

Lease Expiration Notice

Lease Expiration Notice
  • Daily Appointment Interface
  • Repair Orders Interface dealership automation software interface for repair orders
  • Parts Interface dealership automation software dashboard for parts
  • Declined Services Interface car dealer software interface for declined services
  • Speed CheckOutTM Mobile Bill Payment Interface speed checkout automated messaging software interface

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Copyright 2019 TEXT2DRIVE, LLC | Leading Text Marketing & Sales Software for Auto Dealerships